Leadership and Exceptional Service – One and the Same

“The best way to find yourself is to lose yourself in the service of others.” ~ Mahatma Gandhi I have always been passionate about exceptional customer service. I started my working life in retail and hospitality. I worked in a technology superstore when internet was dial-up and modems were optional. I manned the phones in … Read more Leadership and Exceptional Service – One and the Same


Thinking on your Feet: Leadership Communication

Thinking on your Feet

In a recent post, I spoke about a leader’s most valuable talent – the ability to resist making complicated things overly simple, appealing to the lowest common denominator.  This really got me thinking about one of the skills that we all respect and admire in great leaders: thinking on your feet. Some people are brilliant at … Read more Thinking on your Feet: Leadership Communication