Leadership and Exceptional Service – One and the Same

“The best way to find yourself is to lose yourself in the service of others.” ~ Mahatma Gandhi I have always been passionate about exceptional customer service. I started my working life in retail and hospitality. I worked in a technology superstore when internet was dial-up and modems were optional. I manned the phones in … Read more Leadership and Exceptional Service – One and the Same


Decision Making: The Pitfalls of ‘Over Correcting’

Pleasure & Pain – The Heart of Decision Making At our most basic fundamental level, human decision making is driven by two things:  moving away from pain and moving toward pleasure. Within the personal development literature, there is a very compelling argument that ‘towards’ goals are more emotionally compelling than ‘away from’ goals.  In other words, that … Read more Decision Making: The Pitfalls of ‘Over Correcting’